Questions &
Warranty

Yes. Add gear to your cart and check out right here on the site, or talk to our team first and we'll help you configure the right system for your needs, budget, and venue.

In the US, direct from us: check out online (we ship to the lower 48) or work with our team. For Alaska, Hawaii and international orders, contact our team or a local dealer. Head to our Buy Direct page or reach out, and our team helps you spec the right system. Your warranty and support come straight from us.

Yes! For direct purchases, we can connect you with financing solutions. See financing options.

Every direct purchase from BASSBOSS is backed by a 30-day money-back guarantee, counted from the day your order arrives. On gear orders up to $20,000 in the lower 48, return freight is on us: send it back like-new in the original packaging and our team arranges the pickup (one free return per customer; apparel not included). Above $20,000 or outside the lower 48, please contact us for assistance. To start a return, use Order Support on your order in your account, or call us at 855-822-7770. Full details are in our Return & Refund Policy.

Lead times vary by product: many ship from stock, while new or high-demand models can take a few weeks. We'll give you an accurate, current estimate when you order.

The MK3 platform introduces all-new Class D amplifiers with higher output voltages and increased power allocation to the woofers, a 96kHz DSP with onboard presets tuned for each cabinet and up to 100 presets via ControlBASS, waterproof Neutrik powerCON True1 connections, and full Milan AVB networking across every cabinet in the lineup.

Cardioid mode is built into the DSP, no additional hardware required. Configure one or more cabinets as rear-facing and the DSP applies the phase and delay relationships that create a deep rear null, dramatically reducing stage bleed and giving you cleaner, louder front-of-house bass.

All BASSBOSS MK3 products are fully self-powered with built-in Class D amplification. Just plug in a balanced XLR signal from your console and power. No external amplifiers required.

Yes. All BASSBOSS products accept standard balanced XLR signal so they can work alongside older units. However, Milan AVB networking and ControlBASS integration require MK3 hardware. We recommend contacting us to discuss the best integration path for your existing system.

Yes. ControlBASS is available at no cost for macOS and Windows. Download it at bassboss.com/software.

ControlBASS currently runs on macOS and Windows. A network-connected laptop at the mix position is the standard workflow. Mobile app development is on our roadmap. Sign up for updates at bassboss.com/software.

Firmware updates are delivered via ControlBASS over the network. Download the latest update from the ControlBASS page, bassboss.com/download/controlbass, and load it with ControlBASS: no USB sticks, no service visits. Update prompts inside ControlBASS are coming soon.

Online checkout ships to the lower 48 states. For Alaska, Hawaii and international orders, contact our team or a local dealer and we'll take care of you. International orders may be subject to local import duties and taxes, which are the responsibility of the buyer.

Every BASSBOSS product ships in purpose-built packaging designed for freight. Larger cabinets like the Kraken and Makara are crated. If your shipment arrives visibly damaged, document it immediately and contact us before accepting delivery.