Support

Questions &
Warranty

Answers to the most common questions, plus full warranty terms. Can't find what you need? Talk to us directly.

Buying

Products

Software

Shipping

Warranty

Every BASSBOSS product ships with a tiered warranty covering all major components. No registration required. Your proof of purchase is your warranty.

2yr

Transducers & Drivers

All woofers, tweeters, and compression drivers.

3yr

Electronics

Amplifier modules, DSP boards, and all electronic assemblies.

6yr

Cabinets

Enclosure joinery, fasteners, handles, and structural woodwork.

Not Covered

✗Damage from misuse, abuse, or accidents

✗Cosmetic damage: scratches, dents, finish wear

✗Wear items: protective feet, grille cloth, polyurea coatings

✗Shipping and freight costs for warranty claims

✗Labor costs from unauthorized repair shops

✗Units with tampered or illegible serial numbers

How to File a Claim

Open a support ticket

Go to help.bassboss.com and submit a warranty claim. Include your proof of purchase and a description of the issue.

Troubleshooting

We’ll work with you to identify the problem with your gear, so it can be solved quickly and easily.

Need parts? Receive your RMA number

Our support team will issue a Return Merchandise Authorization number, typically within 1–2 business days.

Receive replacement components

Due to the size and weight of BASSBOSS products, the vast majority of repair tickets are solved by providing a replacement component.

Install new components and boom again

We provide you with a high level of support and documentation to make your component swap a breeze.

Need to file a warranty claim?

Our support team typically responds within one business day.

Looking for deeper technical documentation, operation guides, or David Lee's deep dives?

Questions &Warranty